Shipping policy

Shipping Policy

Last updated: 7 September 2026

At Marrocos Store, we are committed to providing a reliable and transparent delivery experience. This Shipping Policy explains how orders are processed, dispatched and delivered, as well as what to do if you experience an issue with your delivery.

If you have any questions about your order or delivery, please contact our customer service team at customerservice@paybestdeals.com.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, it will enter our processing and fulfilment system.

Orders are subject to payment verification, product availability and the accuracy of the delivery information provided at checkout.

Once your order has been dispatched, you may receive a shipping confirmation containing available tracking information.

Please note that processing time and delivery time are separate.

2. Shipping and Delivery

We offer delivery to the destinations available during checkout.

Available shipping methods, estimated delivery times and any applicable shipping charges will be displayed on our website or during checkout before you complete your purchase.

Where Free Shipping or Express Shipping is advertised, any applicable conditions, destinations or minimum order requirements will be communicated as part of the relevant offer.

Delivery estimates begin after an order has been processed and dispatched.

3. Estimated Delivery Times

Our estimated delivery timeframe is 10–15 business days after your order has been processed and dispatched.

Business days are Monday to Friday, excluding UK public and bank holidays.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, peak shopping periods or other logistical disruptions.

Where tracking is available, you will receive tracking information once your order has been dispatched so you can follow the progress of your delivery.

If your order has not arrived within the expected delivery timeframe, please contact our customer service team at:

customerservice@paybestdeals.com

Please include your order number so that we can assist you as quickly as possible.

Nothing in this Shipping Policy affects your statutory rights under applicable UK consumer law.

4. Shipping Charges

Shipping charges, where applicable, will be clearly displayed before you complete your order.

From time to time, Marrocos Store may offer:

Free shipping promotions;
Express delivery options; or
Promotional shipping rates.

Any specific conditions associated with these offers will be communicated on our website or at checkout.

You will have the opportunity to review the total amount payable before submitting your order.

5. Order Tracking

Where tracking is available, tracking details will normally be provided after your order has been dispatched.

Please allow some time after receiving your dispatch confirmation for the carrier's tracking system to update.

If your tracking information has not updated for an extended period or you believe there may be an issue with your shipment, please contact:

customerservice@paybestdeals.com

Please include your order number so that our team can assist you efficiently.

6. Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please carefully check your:

Full name;
House or building number;
Street name;
Town or city;
Postcode; and
Other relevant delivery information.

If you notice an error after placing your order, please contact us immediately at customerservice@paybestdeals.com.

We will make reasonable efforts to update the delivery information before dispatch, but changes cannot always be guaranteed once an order has entered fulfilment or has been handed to the carrier.

7. Delayed Deliveries

While we aim to provide a reliable delivery service, delays can occasionally occur.

If your order is delayed, please check your tracking information first. If you require further assistance, contact our customer service team.

Where applicable, your rights regarding late delivery will be handled in accordance with UK consumer law.

The Consumer Rights Act 2015 provides consumers with specific remedies where goods are not delivered at an agreed time or within the applicable statutory timeframe.

8. Lost Packages

If you believe your parcel has been lost in transit, please contact us at:

customerservice@paybestdeals.com

Please provide your order number and any relevant tracking information.

We will review the shipment information and, where appropriate, work with the delivery carrier to investigate the parcel.

Where the goods have not been delivered to you or to a person or location appropriately identified for delivery, your statutory rights remain unaffected.

9. Damaged Packages

If your order arrives visibly damaged, please contact us as soon as reasonably possible.

To help us investigate the issue, we may ask you to provide:

Your order number;
Photographs of the external packaging;
Photographs of the damaged product; and
A brief description of the issue.

Please contact customerservice@paybestdeals.com.

We will review the matter and provide an appropriate solution in accordance with your statutory rights.

10. Incorrect or Missing Items

Please check your order after delivery.

If you receive an incorrect item or believe that an item is missing from your order, contact our customer service team as soon as possible.

Please provide your order number and details of the item concerned.

We will investigate the issue and arrange an appropriate remedy where necessary.

11. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the carrier may:

Attempt delivery again;
Leave instructions for redelivery;
Deliver the parcel to an authorised collection point; or
Return the parcel to the sender.

Please follow the instructions provided by the carrier.

If your order is returned to us, contact customerservice@paybestdeals.com so that we can review the available options with you.

12. Orders Returned to Sender

A parcel may be returned to sender for reasons including an incomplete or incorrect address, repeated unsuccessful delivery attempts, refusal of delivery or failure to collect the parcel from a designated collection point.

If this happens, please contact our customer service team.

Any redelivery charges or refund arrangements will depend on the circumstances of the return and your applicable statutory rights.

13. Risk During Delivery

For consumer orders, responsibility for the goods generally remains with the trader until the goods come into the physical possession of the consumer, or a person identified by the consumer to receive them, subject to the circumstances provided by applicable law.

We therefore recommend contacting us promptly if your tracking shows an order as delivered but you have not received it.

14. International Shipping

Where international delivery is available, the available destination and shipping options will be displayed during checkout.

International shipments may be subject to additional customs procedures and delivery times.

Where duties, import taxes or other charges may apply, information regarding responsibility for those charges should be provided to customers where required before purchase.

Availability of international delivery may change depending on destination, product or carrier availability.

15. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, carriers, business operations or applicable legal requirements.

The latest version will always be published on our website with the relevant “Last updated” date.

Changes to this policy will not remove any statutory rights that already apply to an existing order.