Refund policy

Return and Refund Policy

Last updated: 7 September 2026

At Marrocos Store, we want you to shop with confidence. We take care to provide clear product information and reliable customer service. If something is not right with your order, please contact us and our customer service team will be happy to assist you.

This Return and Refund Policy applies to purchases made through our online store and is intended to operate in accordance with applicable UK consumer law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

1. Your Right to Cancel

For most products purchased online, you have the right to change your mind and cancel your order within 14 days of receiving your goods, without having to provide a reason.

To exercise your right to cancel, please contact us within this 14-day period at:

Email: customerservice@paybestdeals.com

Please include your order number, full name and the email address used to place your order.

Once you have informed us that you wish to cancel, you normally have a further 14 days to return the goods. These rights are subject to the exceptions permitted under applicable UK consumer law.

2. Return Conditions

When returning an item following a change of mind, please take reasonable care of the product while it is in your possession.

You may inspect and try on clothing in the same way you reasonably would in a physical shop. However, where handling goes beyond what is necessary to establish the nature, characteristics and functioning of the product and causes a reduction in its value, we may be entitled to make an appropriate deduction from the refund, where permitted by law.

Where reasonably possible, we recommend returning products with their original packaging, labels and accessories.

3. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, not as described, or you receive the wrong product, please contact us as soon as possible at customerservice@paybestdeals.com.

Please provide:

Your order number;
A description of the issue; and
Clear photographs of the product and, where relevant, its packaging.

We will review the issue and provide an appropriate remedy in accordance with your statutory rights.

Nothing in this policy limits or excludes your rights under applicable UK consumer law. Customers are entitled to remedies where goods are faulty, not as described or do not perform as they are supposed to.

4. Return Shipping

If you are returning an item because you have changed your mind, you may be responsible for the direct cost of returning the item where this has been properly communicated to you, subject to applicable law.

If an item is faulty, damaged, incorrect or otherwise does not conform to the contract, please contact our customer service team before arranging a return so that we can provide the appropriate instructions.

Please do not send a return without first contacting our customer service team.

Return instructions and the applicable return address will be provided after your return request has been reviewed.

5. Refunds

Once your return has been received and processed, we will notify you by email.

Where a refund is due, it will be issued to the original payment method, unless otherwise agreed with you.

For change-of-mind cancellations covered by the statutory cancellation right, we will refund the amount required by applicable UK law, including the cost of our least expensive standard delivery option where applicable. If you selected a more expensive delivery method, the additional delivery cost does not have to be refunded.

Refunds will be processed within the time required by applicable law. For returned goods under the statutory cancellation right, this will generally be no later than 14 days after we receive the returned goods or, where applicable, satisfactory evidence that they have been sent back.

Please note that your bank, card issuer or payment provider may require additional processing time before the refunded amount appears in your account.

6. Exceptions

Certain products may be excluded from the statutory change-of-mind cancellation right where permitted by law. This can include, for example:

Goods made to your specifications or clearly personalised;
Goods that are liable to deteriorate or expire rapidly; and
Sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery.

Any applicable exception does not remove your statutory rights where a product is faulty, damaged or not as described.

7. Exchanges

If you would like a different size, colour or item, please contact us at customerservice@paybestdeals.com.

Our team will advise you of the available options. Exchanges are subject to product availability and your statutory rights.

8. Orders Returned to Sender

If an order is returned to us because of an incorrect or incomplete delivery address provided at checkout, failure to accept delivery, or failure to collect the parcel, please contact our customer service team.

We will review the circumstances and advise you of the available options, including any applicable redelivery or refund arrangements.

9. Cancelling an Order Before Dispatch

If you wish to cancel or amend an order before it has been dispatched, please contact us as soon as possible at customerservice@paybestdeals.com.

We will make reasonable efforts to accommodate your request. However, if the order has already entered processing or has been dispatched, you may need to follow the standard cancellation and return procedure.

10. Your Statutory Rights

This policy is intended to complement, and not replace or restrict, your statutory consumer rights.

Nothing in this Return and Refund Policy is intended to exclude, restrict or otherwise affect rights that cannot lawfully be excluded under UK consumer protection legislation.

For further information about consumer refund and return rights, you can consult the official UK Government guidance on returns and refunds.